User Agreement

This Agreement is between WEB DIRECT SRL, a company incorporated under the laws of the Republic of Moldova, registered office at Calea Ieșilor 8, of.3, Chișinău, MD-2069, Moldova, fiscal code (IDNO) 1009600043829, VAT number 0506162 ("TryDirect", "we"), and you ("Customer", "you").

You must be at least eighteen (18) years old and able to enter into a binding contract. You must provide true, complete, and up-to-date information when registering.

You are responsible for your account credentials. You must enable two-factor authentication where available. Notify us at security@try.direct if you believe your account has been compromised.

This Agreement starts when you sign up or first use the platform and continues until terminated by either party.

• By you - at any time and for any reason, by closing your account from the dashboard or by emailing privacy@try.direct.
• By us - at any time, by giving you 30 days' notice. We may terminate with immediate effect for breach of this Agreement, breach of the Marketplace Acceptable Use Policy, legal requirement, or where the platform becomes commercially non-viable for us.

After termination, your data is retained and deleted in accordance with the Privacy Policy section 6.

If you do not sign in for 4 months or more, we may treat your account as inactive and permanently delete the account and all associated data. We send an email reminder before deletion so you can sign in to keep the account active.

• Use the platform only for lawful purposes.
• Maintain ownership of the cloud accounts you connect; comply with the terms of those cloud providers.
• Pay all applicable fees on time.
• Not use the platform to host or deploy content that violates the Marketplace Acceptable Use Policy.

• Provide the platform on a commercially reasonable best-effort basis.
• Implement appropriate technical and organisational security measures (see Trust & Security).
• Notify you of incidents affecting your personal data within the timelines required by GDPR.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible.

Subscription fees are charged in advance for each billing cycle. Marketplace template purchases are charged at the time of purchase. Refunds are governed by the Return Policy.

The liability provisions of the Terms and Conditions section 7 apply to this Agreement.

This Agreement is governed by the laws of the Republic of Moldova. The courts of Chișinău, Moldova, have exclusive jurisdiction, subject to mandatory consumer-protection law.

We may amend this Agreement. The "Last updated" date at the top reflects the most recent change. Material changes are announced by email at least 30 days in advance.