Return and Refund Policy

Subscription fees for the TryDirect platform are charged in advance for each billing cycle.

Where the law in your jurisdiction grants you a statutory withdrawal right (for example, the 14-day withdrawal right under EU Directive 2011/83/EU on consumer rights, or equivalent provisions in your country), you may exercise that right and receive a refund of the most recent payment, provided you exercise the right within the statutory window and have not waived it by beginning to use the paid features.

Beyond the statutory window, subscription fees are generally non-refundable because the service has already been provided.

For marketplace template purchases (one-time and subscription), buyers may request a refund within 14 days of purchase if the template fails to deploy and the creator has not resolved the issue.

This 14-day refund window applies regardless of which payment method was used. The 14 days runs from the date of purchase.

Buyers should first contact the template creator using the support URL on the template's page. If the creator does not resolve the issue within seven days, the buyer can email support@try.direct to request a refund.

Optional add-ons (for example, monitoring add-ons) are charged for the billing cycle in which they are activated. Pro-rata refunds are not provided unless required by law.

• The email address on your account.
• The transaction ID or date.
• A brief description of the reason.

We aim to respond within five business days.

Refunds are returned to the original payment method (Stripe or PayPal). Allow 5-10 business days for the refund to appear on your statement, depending on the payment provider.

Refunds include any VAT charged on the original transaction. A corrective invoice is issued by WEB DIRECT SRL (fiscal code 1009600043829, VAT 0506162) and emailed to the address on the account.

The "Last updated" date at the top reflects the most recent change. Material changes are announced by email at least 30 days in advance.