Privacy policy

It is a matter of principle for us to handle your personal data responsibly. Thus, we would also like to inform you that your personal data is stored and processed, in compliance with the European General Data Protection Regulation (GDPR) to compensate for the absence of personal data protection law in Moldova.

The following Privacy Policy provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. For detailed information on data protection, please refer to our privacy policy listed below this text.

Who is responsible for data collection on this website?

Data processing on this website is carried out by:

TryDirect

Moldova, Chisinau, 2071, Alba Iulia 190/1 of. 39.

You can contact us using the following:

e-mail: info@try.direct
phone +373 60775719
contact form:
https://try.direct/contact-us
https://www.facebook.com/trydirect
https://www.linkedin.com/company/try-direct
https://twitter.com/TryDirect
https://github.com/trydirect
https://t.me/trydirecthelp
https://discord.com/invite/svjG29X

Rights of users and persons concerned and the legal bases of processing

With regard to the data processing described in more detail below, users and data subjects have the right to

to confirmation as to whether data relating to them is being processed,
to information about the data processed, to further information about the data processing and to copies of the data;
to correction or completion of incorrect or incomplete data;
to immediate erasure of the data concerning them;
to receive the data concerning them and provided by them and to transfer this data to other providers/controllers;
to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the provider in breach of data protection provisions.

In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or restriction of processing that takes place. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Notwithstanding this, the user has a right to information about these recipients.

Likewise,users and data subjects have the right to object to the future processing of data concerning them, insofar as the data is processed by the provider. In particular, an objection to data processing for the purpose of direct advertising is permissible.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

We encourage you to get in touch if you have any concerns with how we collect or use your personal information.

The legal bases for processing are listed below and at least one of these must apply whenever we process personal data:

Consent: the individual has given clear consent to process personal data for a specific purpose.
Contract: the processing is necessary for a contract or because you have asked us to take specific steps before entering into a contract.
Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
Vital interests: the processing is necessary to protect someone’s life.
Public task: the processing is necessary for us to perform a task in the public interest or for official functions, and the task or function has a clear basis in law.
Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

California Specific Rights

If you are a California resident, you have the following rights:

You have the right to:

request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
request that we delete personal information that we collect from you, subject to applicable legal exceptions.
“opt out” of the “sale” of your “personal information” to “third parties”

In addition under California’s “Shine the Light” law, California residents who provide personal information (as defined in the statute) to obtain services are entitled to request and obtain from us, once per calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediate prior calendar year (e.g., requests made in the current year will receive information about the prior year).

What data do we process?

We process your personal data. This is any information relating to an identified or identifiable individual (Art. 4 No. 1 GDPR). We process contact data of our users, business partners and other third parties. We also process payment data and, where applicable, other information on personal and economic circumstances, insofar as this is necessary for the provision of our services. We also process data that we do not receive from you directly, but from other third parties. In this context, we also include data from publicly accessible sources, namely directories, registers and the freely accessible Internet. The specification of the data processing depends on the use of the respective function. On the web site, data processing may be different from that on the app. You will find further supplementary information there in each case.

Information we collect

We may collect, store and use the following types of personal information:

Inventory Data (e.g., person master data, names or addresses).
Contact Data (e.g., email, phone numbers).
Content data (e.g., ads ,text input.
Usage data (e.g., web sites visited, interest in content, access times).
Meta/communication data (e.g., device information, IP addresses).
Contract data (e.g., subject matter of contract, term),
Payment data (e.g., bank details, invoices).

How we use information

The main reason we use your information is to provide and improve our services. We also use your information to protect you and to provide you with advertisements that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, along with practical examples.

To manage your account and provide our services to you
To create and manage your account
To provide you with customer support and respond to your inquiries
To complete your transactions
To communicate with you about our services
To help you connect with other users
To analyze your profile and activity on the Service
To display profiles of users to each other
To register you and view your profile for new features
To communicate with you
To improve our services and develop new services
To conduct research and analysis of user behavior to improve our services and content (e.g., we may decide to change the look and feel or even substantially modify a particular feature based on user behavior)
To develop new features and services
To prevent, detect and respond to fraud or other illegal or unauthorized activities
To address ongoing or perceived misconduct
To perform data analysis to better understand these activities and develop countermeasures
To retain data related to fraudulent activity to prevent recurrence
To ensure compliance with laws
To comply with legal requirements
To assist law enforcement
To enforce or exercise our rights, for example, our terms of use

How do we collect your data?

On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter in a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior and to provide our services

Server data

For technical reasons, in particular to ensure a secure and stable Internet presence, data is transmitted by your Internet browser to us or to our web space provider. These so-called server log files include the type and version of your internet browser, the operating system, the website from which you accessed our website (referrer URL), the website(s) of our website that you visit, the date and time of the respective access as well as the IP address of the internet connection from which our website is used.

The data collected in this way is temporarily stored, but not together with other data about you. This storage takes place on the legal basis of our legitimate interest. Our legitimate interest lies in the improvement, stability, functionality and security of our website. The data is deleted again after seven days at the latest, unless further storage is required for evidence purposes. Otherwise, the data is exempt from deletion in whole or in part until the final clarification of an incident.

CookiePolicy

We use so-called cookies with our internet presence. CookiePolicy are small text files or other storage technologies that are placed and stored on your end device by the Internet browser you use. These cookies are used to process certain information about you on an individual basis, such as your browser or location data or your IP address.

This processing makes our website more user-friendly, effective and secure. The legal basis for this processing is a contract, insofar as these cookies data are processed for the purpose of initiating or executing a contract. If the processing does not serve to initiate or execute a contract, our legitimate interest lies in improving the functionality of our website. In this case, the legal basis is our legitimate interest.

If you wish to learn more about cookies in general and how they work, please visithttps://ico.org.uk/your-data-matters/online/cookies/orwww.allaboutcookies.org. If you want to read more about the cookies we use, please refer to our Cookie Policy.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Contact by e-mail and phone

If you contact us by e-mail, the personal data transmitted by you will be stored automatically. You transmit this data voluntary to us and we will store this data for the purposes of processing your request or contacting you. No disclosure of such personal data to third parties will take place.

If you contact us per phone, your inquiry including all personal data resulting from it will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.

Contact forms

If you send us inquiries via our contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you entered in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions - in particular retention periods - remain unaffected.

JivoChat

On this website we offer you with Jivo Chat "JivoSite Inc., 525 W. Remington Drive, Sunnyvale, CA 94087, USA, (www.jivochat.com)" the possibility to chat with us in real time or to leave us messages. The data you provide will be stored by us until your request is completed. Afterward, the chats are archived for up to two months and then deleted. Insofar as an order is placed, your data will be recorded in our customer database.

Social Media

The data you enter on our social media pages, such as comments, videos, pictures, likes, public messages, etc. are published by the social media platform and are not used or processed by us for any other purpose at any time. We only reserve the right to delete content if this should be necessary. Where applicable, we share your content on our site if this is a function of the social media platform and communicate with you via the social media platform. The legal basis is our legitimate interest. The data processing is carried out in the interest of our public relations and communication.

If you wish to object to certain data processing over which we have an influence, please contact us. We will then examine your objection. If you send us a request on the social media platform, we may also refer you to other secure communication channels that guarantee confidentiality, depending on the response required. You always have the option of sending us confidential inquiries to our address stated in the imprint.

As already stated, where the social media platform provider gives us the opportunity, we take care to design our social media pages to be as data protection compliant as possible. With regard to statistics that the provider of the social media platform makes available to us, we can only influence these to a limited extent and cannot switch them off. However, we make sure that no additional optional statistics are made available to us.

Data processing by the operator of the social media platform

The operator of the social media platform uses web tracking methods. The web tracking can also take place regardless of whether you are logged in or registered with the social media platform. As already explained, we can unfortunately hardly influence the web tracking methods of the social media platform. We cannot, for example, switch this off.

Please be aware: It cannot be ruled out that the provider of the social media platform uses your profile and behavioral data, for example to evaluate your habits, personal relationships, preferences, etc. We have no influence on this. In this respect, we have no influence on the processing of your data by the provider of the social media platform.

Registration on this website

You can register on our website in order to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will reject the registration.

For important changes, for example in the scope of the offer or for technically necessary changes, we use the e-mail address provided during registration to inform you in this way.

The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke any consent you have given at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing already carried out remains unaffected by the revocation.

The data collected during registration will be stored by us as long as you are registered on our website and will then be deleted. Legal retention periods remain unaffected.

You may also sign up using social log in from Facebook, LinkedIn, Bitbucket, GitHub, GitLab, Amazon, Digital Ocean, Linode, Google and Microsoft Azure. Using those however, is subject to the relevant providers privacy obligations. The legal basis for the storage is our legitimate interest.

Direct marketing

The legal basis for the processing of your personal data in the context of direct marketing measures is either your consent or our legitimate interest in marketing and promoting our courses and services. The purpose of processing your personal data in the context of direct marketing measures is to send information, offers and, if applicable, to promote sales.

Your personal data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected; this is the case in particular upon receipt of the revocation or objection. You can revoke your consent at any time for the future or object to the processing of your personal data in the context of direct marketing measures at any time for the future.

Contractual Relationship

In order to establish or implement the contractual relationship with our customers, it is regularly necessary to process the personal master, contract, and payment data provided to us. We also process customer and prospect data for evaluation and marketing purposes. This processing is carried out on the legal basis of our legitimate interest and serves our interest in further developing our offer and informing you specifically about our offers. Further data processing may take place if you have consented or if this serves the fulfillment of a legal obligation.

Commercial and business services

We process data of our contractual and business partners, e.g., customers and interested parties in the context of contractual and comparable legal relationships as well as related measures and in the context of communication with contractual partners (or pre-contractual), e.g., to answer inquiries.

We process this data to fulfill our contractual obligations, to secure our rights and for the purposes of the administrative tasks associated with this information as well as for business organization. We only disclose the data of the contractual partners to third parties within the scope of the applicable law to the extent that this is necessary for the aforementioned purposes or for the fulfillment of legal obligations or with the consent of the contractual partners (e.g., to participating telecommunications, transport, and other auxiliary services as well as subcontractors, banks, tax and legal advisers, payment service providers or tax authorities).

Unless otherwise specified the purposes of processing are Contractual performance and service, contact requests and communication, office and organizational procedures, administration, and response to requests, visit action evaluation, interest-based and behavioral marketing. And, the Legal bases are Contractual performance and pre-contractual inquiries, Legal obligation, and our Legitimate interests.

Technical services

We process the data of our customers and clients in order to enable them to select, purchase or commission the selected services or works as well as associated activities and to pay for and deliver them or to execute or provide them. The required information is identified as such in the context of the order, purchase order or comparable contract conclusion and includes the information required for the provision of services and billing as well as contact information.

Data transfer to payment service providers

In order to fulfill the contract, we pass on your data to the company commissioned with the payment, insofar as this is necessary for the payment of our services. Depending on which payment method you select, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service provider. In some cases, the selected payment service providers also collect this data themselves. In this case, the privacy policy of the respective payment service provider applies.The legal basis for the data processing is contract.

Payment services

We integrate payment services from third-party companies on our services. When you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contract and data protection provisions of the respective providers apply. The payment service providers are used on the basis of Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient and secure payment process (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consents can be revoked at any time for the future.

The data processed by the payment services include the payment data mentioned above. The information is necessary to carry out the transactions. However, the customer data entered is only processed by the payment service providers and stored by them. Furthermore, we cannot exclude that data of the payment service provider is transmitted to credit agencies. This transmission is intended, for example, to check identity and creditworthiness. In this regard, we refer to the terms and conditions and privacy policies of the respective payment service providers.

Encrypted payment transactions

If there is an obligation to transmit your payment data to us (e.g. account number in the case of direct debit authorization) after the conclusion of a fee-based contract, this data is required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Data processing for the purpose of fraud prevention and optimization of our payment processes

Where applicable, we provide our service providers with further data, which they use together with the data necessary for the processing of the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). This serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.

Legal defense and enforcement of our rights

The legal basis for the processing of your personal data in the context of legal defense and enforcement of our rights is our legitimate interest. The purpose of processing your personal data in the context of legal defense and enforcement of our rights is the defense against unjustified claims and the legal enforcement and assertion of claims and rights.

Your personal data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. The processing of your personal data in the context of legal defense and enforcement is mandatory for legal defense and enforcement of our rights. Consequently, there is no possibility for you to object.

Online Meetings

We may use video teleconferencing software programs to conduct our online meetings and various types of data are processed when using an online platform for meetings. The scope of the data depends on the information you provide before or during participation in an online meeting. If you contact us in electronic form, we store and process the data you have provided us with. The legal basis for this is our legitimate interest in effective customer communication in accordance with your consent and, insofar as it concerns an enquiry to enter into or fulfil a contract, also contract. You can request information about the purpose of processing, origin and, if applicable, recipients of your personal data from us free of charge at any time.

Google Analytics

Our websites use the functions of Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the collection of the data generated by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link:https://tools.google.com/dlpage/gaoptout?hl=en

Data stored by Google at user and event level that are linked to cookies, user IDs or advertising IDs are anonymized or deleted after 14 months. Details can be found under the following link:https://support.google.com/analytics/answer/7667196?hl=en

You can permanently prevent the collection of your data by Google Analytics at any time and with effect in the end device/browser currently used by revoking the corresponding consent in the data protection settings of this website. You can find more information on how Google Analytics handles user data in Google's privacy policy:https://support.google.com/analytics/answer/6004245?hl=en.

Google reCAPTCHA

We use Google reCAPTCHA on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The purpose of reCAPTCHA is to verify whether data entry on our websites is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behaviour of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not made aware that an analysis is taking place. The data processing is based on our legitimate interest in protecting its web offers from abusive automated spying and from SPAM.

Google Maps

We have integrated maps from "Google Maps" on our website. This allows us to display the location of addresses and directions directly on our website in interactive maps and enables you to use this tool. When you call up our website where Google Maps is integrated, a connection is established to Google's servers in the USA. In this process, your IP and location may be transmitted to Google. In addition, Google receives the information that you have called up the corresponding page. This also takes place without a user account with Google. If you are logged into your Google account, Google can assign the above data to your account. If you do not wish this, you must log out of your Google account. Google creates user profiles from such data and uses this data for the purposes of advertising, market research or optimization of its websites. You have the right to object to Google creating user profiles. For this reason, please contact Google directly via the privacy policy mentioned below. You can make an opt-out objection regarding advertising cookies here in your Google account:https://adssettings.google.com/authenticated.

In the terms of use of Google Maps athttps://cloud.google.com/maps-platform/termsand in the privacy policy for advertising of Google athttps://policies.google.com/technologies/adsyou can find more information about the use of Google cookies and their advertising technologies, storage period, anonymization, location data, how they work and your rights.

Am i Obliged To Provide Data?

The processing of your data is necessary for the conclusion or fulfillment of the contract you have entered into with us. If you do not provide us with this data, we will usually have to refuse to conclude the contract or will no longer be able to perform an existing contract and consequently have to terminate it. However, you are not obliged to give your consent to data processing with regard to data that is not relevant for the fulfillment of the contract or that is not required by law.

Automated decision-making and profiling

We do not use automation for decision-making and profiling.

Do Not Track

Do Not Track is a privacy preference you can set in most browsers. We support Do Not Track because we believe that you should have genuine control over how your info gets used and our site responds to Do Not Track requests.

Do Not Sell My Personal Information

We do not sell information that directly identifies you, like your name, address or phone records.

Accuracy

It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

Changes to our privacy policy / security measures

We ask you to regularly check the content of our privacy policy. We adapt the privacy policy as soon as the changes in the data processing carried out by us make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g. consent) or other individual notification.