osTicket

What is osTicket

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

Who is using osTicket

• Technical support engineers
• Sales managers
• Open-source developers

Extensions and plugins

OPTIONAL PLUGINS:

• WAF/ModSecurity for Nginx .
• Netdata self-hosted Real-time performance monitoring, done right!
• Portainer Portainer is a lightweight management UI which allows you to easily manage your different Docker environments (Docker hosts or Swarm clusters)
• Docker Status Panel Minimal docker container panel. Allows you to check the status and logs of all services of this stack. It also simplifies SSL setup and configuration.
• Fail2ban Fail2ban scans log files and bans IPs that show the malicious signs. Highly recommended for simple VPS server setup
• knockd knockd is a port-knock server. It listens to all traffic on an ethernet (or PPP) interface, looking for special knock sequences of port-hits. A client makes these port-hits by sending a TCP (or UDP) packet to a port on the server. This port need not be open -- since knockd listens at the link-layer level, it sees all traffic even if it's destined for a closed port. When the server detects a specific sequence of port-hits, it runs a command defined in its configuration file. This can be used to open up holes in a firewall for quick access.
• phpMyAdmin

Configuration settings

How to configure self hosted SMTP

• Login to admin panel
• Go to emails: http:///yourdomain.com/emails.php
• Add new email with following settings:
• Email Address: noreply@<yourdomain.com>
• Email Name: noreply
• Sending Email via SMTP:

Hostname: smtp Port Number: 25 Authentication Required: No

• Check Email sending at http://yourdomain.com/scp/emailtest.php

Number of servers required: 1

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